Dedicated Intermediary Support

Submit a Claim Request

Report your incident promptly so our professional team can assist you with your insurer and guide you through settlement.

1. Policy & Contact Information

Full Name *

Policy Number *

Email Address *

Phone Number *

2. Incident Details

Incident Category *

Date of Incident *

Description of Occurrence *

Important Note: All claim requests remain subject to your insurer's official policy terms, conditions, and verification. Filing this form initiates immediate intercession and documentation support from Velax Insurance Agency.

24/7 Emergency Support

Medical or Accident Emergency?

Reach out immediately for emergency evacuation or hospital admission guidance.

Call +254 182 825900

The Claims Process

Notification

Fill in and submit this form or call our support line.

Document Gathering

Our team advises on police abstracts, medical reports, or repair estimates.

Insurer Lodgement

We present and track your claim directly with the insurance provider.

Settlement

Receiving repair discharge vouchers, authorization letters, or payouts.

Claims Desk Email

velaxltd777@gmail.com